Reference

How bdgames Handles Your Personal Information

This Privacy Policy sets out exactly what data bdgames collects when you create an account, make a deposit through bKash, Nagad, or Rocket, and use our platform — and how we keep that data secure.

Data collected at account creationbKash, Nagad, Rocket transaction recordsCookie and device dataYour right to access or deleteDirect contact for data requests

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What We Collect and Why We Collect It

bdgames Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal transaction generates a record that we keep for account management

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and to meet our obligations under applicable law. We also collect data automatically: your device type, browser, IP address, and session activity on the platform. This helps us keep your account secure and understand how our service is being used. We do not sell your personal
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data to third parties. Where we share data with payment processors — for example, to complete a Rocket transfer or verify a Nagad transaction — that sharing is strictly limited to what is needed for the transaction to clear. Your account credentials are stored with encryption
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in place. If you contact our support team, that conversation is also logged so we can follow up accurately. All data handling is subject to the laws of the jurisdiction where you access our service, and availability of our platform depends on local law and eligible
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regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security is not an afterthought here. Every layer of your account — from the moment you verify your mobile number to the moment a Nagad withdrawal clears — is handled with encryption and access controls in place. We only keep data for as long as it serves a legitimate purpose or a legal requirement demands it.

Account Security

Your login credentials and payment details are encrypted at rest. When you log in from a new device, an OTP is sent to your registered mobile number before access is granted.

Cookie Policy

We use cookies to keep your session active and remember your account preferences. You can manage cookie settings in your browser at any time; blocking certain cookies may affect how the platform loads.

Data Retention

Transaction records — including bKash deposits and Rocket withdrawals — are kept for the period required by applicable law. Account data you have not actively used may be flagged for review after an extended dormant period.

Third-Party Sharing

We share only the minimum data needed for payment processors to complete your transaction. No marketing partners receive your personal data without a separate, explicit consent step in your account settings.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct, or remove the personal data we hold on your account, contact our support team directly. We handle every data request on record so nothing gets lost. Response times depend on request complexity, but we acknowledge all queries promptly and keep you updated at each step.

Team online

Live Chat

Start a live chat session from your account dashboard. This is the quickest path for data queries — a support agent picks up and logs your request immediately.

Email Support

Send your data request to our support address shown in your account settings. Include your registered mobile number so we can match your request to the correct account record.

Account Help Portal

Log in and head to the Help section of your account. From there you can raise a formal data access or deletion request that goes directly to our privacy handling queue.

Your Privacy Rights — Common Questions

These are the questions we hear most often from people in Bangladesh who want to understand their data rights on bdgames. If your question is not here, reach us through live chat or the account Help portal.

We collect your name, mobile number, and any payment method details you add — such as your bKash or Nagad wallet number. Device and session data are also logged automatically when you access the platform.

Yes. Send a data access request via email or through the Help section in your account. We verify your identity against your registered mobile number before releasing any records.

Submit a deletion request through the account Help portal or contact support by email. We process deletion within the timeframe our legal obligations allow, and we confirm completion once it is done.

Only where strictly necessary — for example, sharing transaction details with Rocket or Nagad to complete a withdrawal. We do not pass your data to advertisers or unrelated third parties.

We retain records like bKash deposit logs and Rocket withdrawal confirmations for the period required under the laws applicable to your region. After that period, records are scheduled for secure deletion.

Dormant accounts are flagged after an extended inactive period. You will receive a notification to your registered mobile number before any action is taken, giving you the chance to reactivate or request deletion.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBdgames Glossary Appbdgames App

How bdgames Handles Your Personal Information

How We Protect and Manage Your Account Data

Account Security

Cookie Policy

Data Retention

Third-Party Sharing

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Portal

Your Privacy Rights — Common Questions

01 What personal data does bdgames collect when I create an account?

02 Can I request a copy of all the data bdgames holds on me?

03 How do I ask bdgames to delete my account data?

04 Does bdgames share my data with anyone outside the platform?

05 How long does bdgames keep my transaction history?

06 What happens to my data if I stop using my account?

Privacy Policy

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